IndianOnlineSpices has 100% BUYER PROTECTION POLICY

At IndianOnlineSpices.com, we want you to be completely satisfied with your each and every purchase. We firmly believe that creating a connection between consumers and artists/merchants depend on best quality products and finest customer service. To ensure stress free shopping for our customers, IndianOnlineSpices has a friendly return and refund policy. We offer “100% Buyer Protection Program” for our valued customers. IndianOnlineSpices do not release your payment to the seller until you receive your product and are happy with it. We are always with you all through your shopping journey on our portal before and even after your purchase. We strive hard to be perfect for delivering best customer service and work dedicatedly towards not disappointing you post your purchase

DELIVERY OF PRODUCTS

IndianOnlineSpices delivers products across india and assures the use of the best possible transport/courier agencies to deliver your product/s

SHIPPING POLICY

At, IndianOnlineSpices our aim is to ship our products in a quick, safe and timely manner. We try our best to ship products to you as soon as we can.

SHIPPING CHARGES:

  1. For Domestic Orders (Within India):

    1. Shipping charges of products on IndianOnlineSpices will be mentioned at the time of check out on the Checkout page.
    2. The said shipping charges are volumetric in nature and differ from product to product.
    3. Taxes such as LBT/Octroi/Cess/etc shall be respective Municipal Corporation specific and that it shall be extra and might be required to be paid at the time of product delivery by the Customer
    4. Nagpur , Sangli , Dombivili , Nasik , Mumbai , Pimpri & Chinchwad , Kothrud (Pune) , Ahmednagar , Pune , Akola are Octroiable cities. Any applicable Octroi will be payable by the customer. Please pay Octroi to the courier company if requested by them in these cities. IndianOnlineSpices.com is not responsible for any Octroi payments.
  2. For International Orders (Shipments Outside India): Currently our service only inside India.

LOCAL AND INTERNATIONAL TAXES:

The VAT, Local Taxes, Custom Duty, Import Duties and Other International Taxes are directly borne by the customer, to be paid at the time of delivery to our courier partner or as advised by our courier partner. IndianOnlineSpices.com does not include these extra charges on our product price (as displayed on the Website). These taxes will be chargeable over & above the product/order price you pay on the Website.

Note: These charges are ungovernable and they differ from country to country according to the laws of the land.

SHIPMENT TIME:

  1. For Domestic Orders (Within India): The estimated time of delivery is 15 working days for domestic orders.
  2. For International Orders (Shipments Outside India): Currently our service only inside India.

Please Note: The delivery timeframe mentioned above is estimated. Actual delivery time depends upon availability of the product with the seller/artist/merchant/vendoe, address where the order needs to be delivered and the courier services. Your order could be shipped prior to or later than the mentioned date. The order dispatch time and shipping time varies from product to product.

SHIPMENT TRACKING:

Once the order has been handed to the courier agency, IndianOnlineSpices.com will email you the tracking code, along with the website link on which you will be able to monitor and track the status of your order.

Please Note: The tracking code may take up to 48 business hours to be activated on the tracking website.

SHIPPING ADDRESS:

IndianOnlineSpices does not deliver to P.O. Box or Drop Box addresses. Customers are requested to provide full addresses with the postal code.

IndianOnlineSpices will not be responsible/liable for any delays resulting from incomplete address listings. In such cases the customer will have to bear the reshipping charges

CHANGE OF SHIPPING ADDRESS:

The customer can change the shipping address within 12 hours of placing an order by logging into IndianOnlineSpices.com and going to the ‘My Account’ section of the website or before the dispatch of product whichever is earlier. No changes in the shipping address will be entertained after 12 hours of placing the order.

DELIVERY ZONE (INDIA):

We deliver throughout India. However, there may be some locations in India that we are unable to deliver to, either because of legal restrictions or because of the non-availability of reliable delivery partners in such locations.

DELIVERY OF PRODUCTS (INTERNATIONAL SHIPMENTS):

Currently our service only inside India.

DELAY IN DELIVERY:

  • Time to ship the product mentioned on our website against each item are indicative and approximate values only and sometimes due to situations beyond our control, delays may occur. IndianOnlineSpices shall not refund, return, replace or exchange any order for this reason.
  • If there is a delay in delivery of products which is caused due to any natural calamity, public holiday or any other unforeseen circumstance, IndianOnlineSpices shall not refund, return, replace or exchange any order.
  • In case the delay in shipping is caused due to unavailability of stock from our sellers/ artisans/merchants or there is unusual delay in fulfilling the order, then IndianOnlineSpices shall inform you by email and you will be able to choose an alternate product, opt for store credit or receive a refund for that product.


    Please Note:
    1. All products shall be shipped from India.
    2. Billing Address refers to the address where a customer receives credit card bills.
    3. Shipping address refers to the address where the order has to be delivered.

CASH ON DELIVERY:

  1. Cash on Delivery can be used as payment method only for orders less than Rs. 15,000/-.
  2. COD handling fees of Rs. 40/- will be charged on orders placed using Cash on Delivery, in addition to the shipping charges
  3. Please enter your pin code on the checkout page to check if COD is available in your region.
  4. On dispatch of the order through COD option, the tracking details and the name of the courier partner will be sent to you for easy tracking and navigation.
  5. The order amount has to be paid in full to the delivery person before receiving the package and signing of the delivery sheet. The package can be opened only after the payment is made.
  6. Please do not accept any order if seal is broken/unsealed at the time of delivery; such orders will not be accepted if returned.

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