REFUND POLICY

Refunds will be initiated in the manner stated below. We usually initiate eligible refunds within 7 working days from date of receipt of product(s). We will keep you informed via email on the refund status. Kindly note that refund to the customer’s bank or credit card account is subject to estimated processing timelines by banks as indicated here under.

Refunds for Pre-paid Orders:

If you have paid using a credit card, refund will be credited to your credit card account, (Will be reflected in next statement) within 8 to 10 business days . If you have paid using debit card/internet banking, amount will be refunded to your bank account within 15 to 20 business days. However, the actual credit to your account will depend on your banks processing time. If you do not receive a credit within this time, please check with your bank and let us know if you face any issues with the same.

Refunds for Cash on Delivery (COD) Orders:

Refunds for COD orders will be reflected in your bank within 3-5 business days post our refund processing period. In case the buyer has returned one or more products purchased using COD payment method, the buyer has to provide below Bank Account details for refund:

  1. Bank Account number
  2. Account holders name
  3. Bank branch
  4. Bank name
  5. IFSC Code
  6. Order ID
  7. Product Name against which refund has to be initiated

The amount will be refunded in the Bank account through Electronic Funds Transfer. We do not provide any cash /cheque / DD refund.

REPLACEMENT POLICY

  1. Replacement policy is applicable only in case of size and color problem. If you have received wrong size or wrong color due to seller’s fault, the reverse pickup and reshipping will be borne by the seller.
  2. If the seller has shipped the right product with the correct size and color as specified by the buyer while placing the order, and if the after receiving the product if buyer changes his/her mind to replace the same product with different size or color, then the reverse pickup and reshipping charges will be borne by the customer for the same product either with same product value or higher whichever is applicable at the time of return with subject to the availability of the desired size or color with the seller.
  3. Please make sure that the return packet should be adequately and properly packaged with all the tags, invoices and packaging material so that there is no damage to goods in transit.
  4. If you wish to exchange an item for an alternative product, we suggest you to return the product to obtain a cash-back refund and purchase the new item separately. You cannot exchange the same product with any other product.
  5. You can initiate an replacement request, within 7 days of delivery of product by going to the “My Orders” section under the main menu of the App/Website. Please select the item you wish to replace. If your address is serviceable for replacement you will be able to proceed and generate an RMA ID. Please note down your RMA ID for future reference.
  6. At any time, you can track the status of your RMA requests by going to the “My Orders” section of your My Account.

CUSTOM MADE POLICIES:

  1. For those orders that are customized based on buyer’s request that have been sized and tailored to one’s specific measurements, these custom made products cannot be returned or exchanged. We work closely with our designers, ensuring the fit with respect to all the details that the buyer has made available at the time of order. Please allow 4-5 weeks for custom made orders. The buyer will bear the extra stitching and tailoring charges as quoted by the designer.
  2. The garment(s) would be made exactly as they appear in the pictures, with minor changes which you might feel due to photography. The products are made to buyer’s required specifications and measurements, hence none of the products that are purchased and customized based on buyer’s choice can be returned. It is strictly a NO RETURNS, NO EXCHANGE policy
  3. Garment doesn’t fit: The designers at IndianOnlineSpices will try level best to create the garments to fit in the best way possible, on the basis of the measurements that the buyer has provided. In case if the measurements our not accurate, or there are any minor alterations, we shall not entertain any returns. If the measurements are not accurately provided by the Buyer and if the designer agrees to do the alteration then, the cost of shipment for alteration will be completely borne by the Buyer. In case, garment misfit is due to designer’s mistake in measurements, then the cost of returns and shipment will be borne by the designer.
  4. In the unlikely event, if the customized merchandise arrives damaged, the buyer will email a photo of the damaged product at [email protected] in about any damaged items in your shipment within 24 hours of receiving your order

PRODUCT DISCLAIMER:

The details of the products or product specifications (weight, color, handwork details, size, etc.) as mentioned on IndianOnlineSpices are only approximate values. Because products on IndianOnlineSpices.com are handcrafted, hand woven, intricately designed and sourced from various parts of India, there may be variations in color and embellishment of the actual product against that as shown on the website. This is due to the nature of fabric dyes, weather at the time of dying and differences in display outputs due to lighting, digital photography, color settings and capabilities of computer monitors.

In case you are unsatisfied with the product received from IndianOnlineSpices, you may contact the customer care team at [email protected] with your reviews/ feedback. We will always be there to help you.

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