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Any one who sells a product can be named as a seller, but how to become a responsible seller defines your growth in online business. World’s richest man Jeff Bezos recently pointed out the criterias that how to become a responsible online seller brand. Jeff’s golden words have the success tips for each sellers if you carefully follow it as he did to make Amazon the world’s largest online marketplace.
Tips for a responsible seller
1. The best customer service is if your customer doesn’t want to call you.
We all like pleasant and polite customer services for every product we purchase, asking our valuable feedbacks and rating and 24/7 service support. So to become a successful cum responsible seller we have to implement the best customer service just like they doesn’t want to call you. More you provide support you can maintain the customers without any other extra expenses.
2. It is not an experiment if you know it’s going to work
In business we call every new strategy as an experiment but if you clearly know strategies going to work it is not an experiment and that show your confidence to become a responsible seller. First of all do a feasibility study in broad and narrow perspective collect the opinion of various age group people and implement your business strategy ,most probably it will work out.
3. If you don’t understand the details of your business you are going to fail.
Earn by learning is the core of every business, so to become a responsible seller you must understand the minute details of your business otherwise you will fail. Incase you don’t know a new information of your business, learn how to know it fastly and have the golden tongue to hide your ignorance from you customers or colleagues. So be a lifetime learner in business not to fail at any stage especially in this age of technological disruption.
4. Your brand is what other people say when you are not in the room.
How to become a brand valued seller is clearly explains when you are mentioned in a good manner by people when you are not in the room. Only the best products and services will get good appreciation all time. So try to be the favourite talking subject of customers by becoming part of their daily life.
5. Be stubborn on vision but flexible on details.
Your business vision should be strong as steel, but you have to be adaptive on implementing it as per the practical situations of a place or people. All products have a Chinese name label on China, if the brand doesn’t have that flexibility they will lose a most populous country market. So be realistic in your business without losing the vision.
6. Put the customer on first. Invent and be patient.
As Mahatma Gandhi quotes “A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.” So be a responsible seller by viewing your business in the view of customer satisfaction then success is sure.
7. Word of mouth is very powerful.
Most products clinche towards a successful height through their powerful word of mouth. Xiaomi brand is the best example they conquered the Indian mobile market within four years of operations only with online sale ,word of mouth serves a major factor. Negative comments for MI phones were much less compared to other mobile giants in Indian smartphone market. So try to gain a good public opinion about your business and watch the success of your business.
Be An Innovative seller
Business needs continuous updations all the time, if you are the first one to integrate the new trends in business your chance of success and more productivity is very high. If your business store have an online payment option, your product have much demand in the buy online product searches which nowadays most people prefer. So be a responsible seller with good knowledge of your business, market and the technique to steal the customers mind using your innovative business ideas.