My Account And Login

As a new buyer, Do I have to register at IndianOnlineSpices to make a purchase?

No, it is not necessary that you must register at IndianOnlineSpices to make any kind of purchase. You can simply enter our marketplace as our valuable guest and enjoy unlimited shopping offers.

Although it is advisable that you create your own account for convenience of future purchases. Because the account will have all details of your past transactions and you don’t have to enter your details again and again upon purchasing. 

Does creating an account charge any kind of registration fee?

No, there are absolutely no registration fees for creating your account. You can easily create the account without any cost. 

What exactly are the benefits of creating an account of my own at IndianOnlineSpices.com?

Creating an account at Indian Online Spices is always beneficial, as it allows the user to view, edit and manage these accounts according to their convenience. Some of the benefits includes:

  • The user can update their personal details such as email, phone number, billing address etc.
  • The user can keep track of the purchases. 
  • The user has complete control over the transactions.
  • The user can change the password at any time.
  • The user has the option to save their favourite products for future purchases. So at the next login, they don’t have to search again. It is right there on the cart list.

If I don’t use my account often, will it be removed from the marketplace?

No, it will not be removed. Once you create an account on Indian Online Spices, it remains forever. You can always come back and enjoy shopping, after months or years of inactiveness. Your account will only be deleted if you take an action to deliberately delete your account.

I am facing issues while logging in, what are the possible reasons for this to happen?

Logging issues can be faced due to some reasons of:

  • Incorrect Username ID: Username ID is often the email address given at the time of registration. Enter in properly to avoid the logging issue.
  • Forgot Password: If you have forgotten the password, you may click on the “Forgot my Password” option on the login page. Then Indian Online Spices immediately sends a link to your email ID for resetting your password. Using the link on the mail, you can change your password.
  • Website Issues: There may be troubles due to website issues, in that case, it is advisable that you may wait for some time and try again later. 

 

Is my personal details shared with Indian Online Spices safe and secure?

You need not worry over the personal details shared with Indian Online Spices. We have strict policies for protecting your personal information and preventing unauthorised access to the details. 

Order Placing And Tracking

How will I receive an order confirmation after placing an order?

Once you place an order with Indian Online Spices, we send an order confirmation email to your email address. The mail contains all the necessary order details with the tracking number. You can also track your order by logging into your account and look for order details.

What must be understood from different order status messages?

Once an order has been placed the buyer can login to the account to see the order details. And the dashboard displays different order status messages, here are the explanations of each order status:

  • Pending Payment: This order status means that the buyer has placed an order but exited the page or site before payment. So we have the order but payment is not done. Thus, we are waiting for the payment initiation to do the further actions. 
  • Failed: This order status may appear, if you have tried to place an order but the order is not placed because of payment failure. Payment failure can occur due to bank network errors or payment gateway issues. If you need help in retrieving the failed order contact our customer service at [email protected]
  • Processing: Once the payment has been successfully done, we start processing the order.
  • On hold: If the customer is in need of holding the delivery of the product due to travelling or shifting issues, they are free to request Indian Online Spices to hold the product processing. Once the request is found genuine Indian Online Spices puts the status as “On hold”.
  • Cancelled: It is the case where the admin has cancelled the order due to some authentication issues.
  • Refunded: If the order is cancelled due to some unavoidable reasons. Indian Online Spices refunds the money credited from the customer. After refunding the money, this status appears in.
  • Completed: This status appears on the buyer account when the products are perfectly packed, shipped and delivered to the customers.  

Why haven’t I received my orders yet?

Indian Online Spices starts our product processing right after we receive the order. The products are usually delivered to the customers within the span of 4 to 10 days depending on the address details/location of the customer.

But sometimes, the delivery may get delayed due to some unpredictable circumstances faced by the courier partners. In case of these delays, you may contact us for any help. We are glad to assist you.

If I am in need of bulk and corporate orders, whom shall I contact?

At real time we are not providing options for bulk purchase through the site. If you are in need of bulk and corporate orders you are welcome to contact our customer support team at [email protected]. We will contact you for further information.

Do I get to choose the delivery partner?

No, you can’t choose the delivery partner. Indian Online Spices have tie ups with reputed and faithful courier partners. Thus, Indian Online Spices decides your delivery partner according to your location and the availability of the nearest courier partner.

Is there an option to order the products that are "out of stock" at the moment?

Since the product is unavailable, you cannot order them. What you can do is to send us a mail on [email protected] giving the necessary details of the unavailability of the product and your emergency of receiving the product. We will definitely notify you the moment the product becomes available again.

Shipping And Delivery

Does IndianOnlineSpices deliver their products internationally?

At present, we only deliver our ethnic products within India. Yet, we are in process of extending our sales internationally. Thus, you can expect international delivery within months. 

Does IndianOnlineSpices has trustworthy courier partners?

Indian Online Spices are in high tie up with the most renowned and faithful courier partners. With the help of these trustworthy courier partners we facilitate delivery almost anywhere within the boundaries of India. 

Is there a minimum order value to place an order?

No, there is no minimum order value for placing an order. Afterall without a single item no buyer would attempt an order placement. That one item is more than enough. 

Is it possible to change the shipping/delivery address after placing the order?

Yes, it is possible to change the shipping/delivery address before the packed products are handed over to the courier service. Once the order is placed, almost all the sellers pack and ship the products on the very next day.

Thus, you may have around 24 hours to change the address. You may have to contact our customer service team at [email protected] to update the new shipping address. 

How much do I have to pay as delivery/shipping charges?

At present, we charge Rs. 40 as delivery/shipping charges within India. Once you place the order, this shipping charge will be automatically added to your final amount.

How to track my shipping details?

Along with the order confirmation email sent to the customer Indian Online Spices also includes tracking number/ID. With this tracking number you can track your order. If you have an account on Indian Online Spices, you can log in to your account to get the shipping status details.

What is the estimated delivery time while shipping with IndianOnlineSpices?

Indian Online Spices usually deliver the ordered product within the time span of 3 to 10 days depending on the customer’s address/location details. Due to some unpredictable circumstances the delivery may get delayed.

Don’t panic you can contact us anytime at [email protected]. We are here for all your needs. 

Is it possible to hold my order?

Yes, it is surely possible to hold your order. You have to send a request mail to our customer support team at [email protected] , according to your request we have the province to hold your order. Send the request before we dispatch your order. 

Payments

What are the different payment methods while purchasing at IndianOnlineSpices.com?

Indian Online Spices accepts different payment methods such as:

  • Credit/Debit Cards
  • Net Banking
  • Wallet Payments (Google Pay, PhonePe, PayTm etc.)
  • Cash on Delivery
  • UPI

How to use my Credit/Debit card for payments?

Indian Online Spices accepts both Credit and Debit cards for payments

 

  • Credit Card

 

Visa, Mastercard and American Express are the three credit cards accepted by us. During product checkout you are asked to enter card details like card number, expiry date and CVV number. After this the customer is directed to the banks page to enter the 3D secure password. Your payment is done.

 

  • Debit Card

 

Visa, Mastercard and Maestro Debit cards are accepted in our gateway. You are requested to enter the card number, expiry date and three digit CVV number. An OTP (One Time Password) will be sent to your registered mobile number. Upon entering the OTP the payment is done. 

What do you mean by Cash on Delivery (COD) option?

Cash on delivery is a type of payment method in which the customer can pay the amount of the product directly to the person who delivers your product. It is highly preferred by the customers because in that case they don’t have to pay beforehand.

Cash on Delivery helps to gain the trust of the customers. It is to be duly noted that the courier person will only deliver the product after receiving the payment. 

How is credit/debit card payment secured at IndianOnlineSpices?

IndianOnlineSpices makes use of the latest data encryption and security technologies available on the internet. We use 256-bit encryption technology for securing the card information white carefully transmitting it to the respective banks for the payment processing. Banks make use of a 3D secure password service for online transactions.

While placing an order, money was credited from my account, but the transaction failed, What should I do now?

We are extremely sorry for the inconvenience caused. The transaction may have failed due to technical errors. If money has been credited from your account. We request you not to order the product again. Wait for two days, your order may get confirmed by our system and the confirmation mail will be sent to your email address. 

If the order is not confirmed within two days, you have to contact your bank and send a mail to our customer support team at [email protected] with a screenshot of the account statement of money deducted from the account. 

Return, Cancel, Refund

Is it possible to modify my order?

Yes, as long as your product is not shipped or picked up by the courier services you can make changes on your orders. For modifications you may have to contact our customer service team at [email protected]

Is there a possibility of returning the products bought on sale?

Yes, you can return the products bought on IndianOnlineSpices, if the products delivered are defective or damaged or are entirely different from what was displayed on the site. Product return can only be done within 5 days. Yet, the products should not be tampered or altered by the user, it must look as the original product with price tag and packing slip.

How to return a product delivered to us?

First of all, you are advised to send a return request from your account.

Sign in → My Account → Order History → Request Return. 

While requesting clearly specify your reason for returning the product. Indian Online Spices goes through your request and forwards the information to the respective sellers.

Our courier services will reach you at your pickup location to collect the defective products, make sure that the products are not tampered with. Once we receive the products, we initiate the refunding processes. 

How to get the defective product replaced?

The defective products delivered to you are eligible for replacement. You will have to contact our customer team for negotiating the replacement processes. Our courier service will reach the customer. Collect the damaged product and send it to the seller. After receiving the product, the seller will ship the replacement immediately. 

How to return a part of an order?

If you want to return an individual product from a multiple purchase, you will have to sign in to your account and initiate a return request against the individual product. All the further procedures are same as the above mentioned answers. 

How to cancel my order?

After placing an order, Indian Online Spices allows you to cancel the order. The cancellation can only be done if the product is not dispatched or shipped. All you have to do is sign in to your account and file a cancellation request against the order history.

How to pack my products for return?

While packing your products, make sure that the products are not used or altered or tampered with. It must look as original product with the price tag and order slip. For your assistance we will send the packing instructions and return address to your respective email address.

My order on Indianonlinespices got cancelled, why did it happen?

There are many reasons why your order might have been cancelled by Indian Online Spices. It could be due to:

  • Incorrect pricing of the products
  • The situation where the billing information does not match with the data on the file in the hands of the card issuing bank
  • The given credit card/debit card declined by the financial institution
  • The product being out of stock. Indian Online Spices will take effort in notifying you as soon as the item becomes available
  • Suspicion of some kind of payment fraud

After the order gets cancelled, it will take around 10 to 15 days for the refunded money to show up on the account.

When will I receive my refunded money ?

For all kinds of transactions like failed orders and returned products, Indian Online Spices immediately processes the refund request of the customer. Money is credited to the account within a duration of 10 to 15 business days. Days may differ according to the payment method chosen by the customer.

If you haven’t received money within this time period, you may contact our customer service and your respective bank.

How do I contact IndianOnlineSpices.com for any enquiries?

You can reach Indian Online Spices through our email address [email protected] . We are extremely happy to hear from you. We will take care of all your queries and concerns. After sending a mail to our ID, we assure that you will hear back from us within 1 or 2 business days. 

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