Indian Online Spices are in high tie up with the most renowned and faithful courier partners. With the help of these trustworthy courier partners we facilitate delivery almost anywhere within the boundaries of India. 

No, there is no minimum order value for placing an order. Afterall without a single item no buyer would attempt an order placement. That one item is more than enough. 

Yes, it is possible to change the shipping/delivery address before the packed products are handed over to the courier service. Once the order is placed, almost all the sellers pack and ship the products on the very next day.

Thus, you may have around 24 hours to change the address. You may have to contact our customer service team at info@indianonlinespices.com to update the new shipping address. 

At present, we charge Rs. 40 as delivery/shipping charges within India. Once you place the order, this shipping charge will be automatically added to your final amount.

Along with the order confirmation email sent to the customer Indian Online Spices also includes tracking number/ID. With this tracking number you can track your order. If you have an account on Indian Online Spices, you can log in to your account to get the shipping status details.

Indian Online Spices usually deliver the ordered product within the time span of 3 to 10 days depending on the customer’s address/location details. Due to some unpredictable circumstances the delivery may get delayed.

Don’t panic you can contact us anytime at info@indianonlinespices.com. We are here for all your needs. 

Yes, it is surely possible to hold your order. You have to send a request mail to our customer support team at info@indianonlinespices.com , according to your request we have the province to hold your order. Send the request before we dispatch your order. 

Indian Online Spices accepts both Credit and Debit cards for payments

 

• Credit Card

 

Visa, Mastercard and American Express are the three credit cards accepted by us. During product checkout you are asked to enter card details like card number, expiry date and CVV number. After this the customer is directed to the banks page to enter the 3D secure password. Your payment is done.

 

• Debit Card

 

Visa, Mastercard and Maestro Debit cards are accepted in our gateway. You are requested to enter the card number, expiry date and three digit CVV number. An OTP (One Time Password) will be sent to your registered mobile number. Upon entering the OTP the payment is done. 

Cash on delivery is a type of payment method in which the customer can pay the amount of the product directly to the person who delivers your product. It is highly preferred by the customers because in that case they don’t have to pay beforehand.

Cash on Delivery helps to gain the trust of the customers. It is to be duly noted that the courier person will only deliver the product after receiving the payment. 

IndianOnlineSpices makes use of the latest data encryption and security technologies available on the internet. We use 256-bit encryption technology for securing the card information white carefully transmitting it to the respective banks for the payment processing. Banks make use of a 3D secure password service for online transactions.

We are extremely sorry for the inconvenience caused. The transaction may have failed due to technical errors. If money has been credited from your account. We request you not to order the product again. Wait for two days, your order may get confirmed by our system and the confirmation mail will be sent to your email address. 

If the order is not confirmed within two days, you have to contact your bank and send a mail to our customer support team at info@indianonlinespices.com with a screenshot of the account statement of money deducted from the account. 

Yes, you can return the products bought on IndianOnlineSpices, if the products delivered are defective or damaged or are entirely different from what was displayed on the site. Product return can only be done within 5 days. Yet, the products should not be tampered or altered by the user, it must look as the original product with price tag and packing slip.

First of all, you are advised to send a return request from your account.

Sign in → My Account → Order History → Request Return. 

While requesting clearly specify your reason for returning the product. Indian Online Spices goes through your request and forwards the information to the respective sellers.

Our courier services will reach you at your pickup location to collect the defective products, make sure that the products are not tampered with. Once we receive the products, we initiate the refunding processes. 

The defective products delivered to you are eligible for replacement. You will have to contact our customer team for negotiating the replacement processes. Our courier service will reach the customer. Collect the damaged product and send it to the seller. After receiving the product, the seller will ship the replacement immediately. 

If you want to return an individual product from a multiple purchase, you will have to sign in to your account and initiate a return request against the individual product. All the further procedures are same as the above mentioned answers. 

After placing an order, Indian Online Spices allows you to cancel the order. The cancellation can only be done if the product is not dispatched or shipped. All you have to do is sign in to your account and file a cancellation request against the order history.

While packing your products, make sure that the products are not used or altered or tampered with. It must look as original product with the price tag and order slip. For your assistance we will send the packing instructions and return address to your respective email address.

There are many reasons why your order might have been cancelled by Indian Online Spices. It could be due to:

• Incorrect pricing of the products
• The situation where the billing information does not match with the data on the file in the hands of the card issuing bank
• The given credit card/debit card declined by the financial institution
• The product being out of stock. Indian Online Spices will take effort in notifying you as soon as the item becomes available
• Suspicion of some kind of payment fraud

After the order gets cancelled, it will take around 10 to 15 days for the refunded money to show up on the account.

For all kinds of transactions like failed orders and returned products, Indian Online Spices immediately processes the refund request of the customer. Money is credited to the account within a duration of 10 to 15 business days. Days may differ according to the payment method chosen by the customer.

If you haven’t received money within this time period, you may contact our customer service and your respective bank.

You can reach Indian Online Spices through our email address info@indianonlinespices.com . We are extremely happy to hear from you. We will take care of all your queries and concerns. After sending a mail to our ID, we assure that you will hear back from us within 1 or 2 business days.